The Details
Shipping & Returns
Everything you need to know about how your ápex order travels to you — and how to send it back, should you wish to.
Order processing
Orders are processed within 1–2 business days, excluding weekends and holidays. You will receive a confirmation the moment your order is placed, and another when it leaves our atelier. Refills and member orders are prioritised.
Rates & delivery
| Method | Cost | Delivery time |
|---|---|---|
| Standard | Free over $75 | 5 – 7 business days |
| Express | $12.99 | 2 – 3 business days |
| International | Calculated at checkout | 7 – 14 business days |
Members enjoy complimentary standard shipping on every order, with no minimum spend.
Tracking your order
Once your order ships, we email a tracking link. Please allow up to 48 hours for the carrier to register the parcel. If tracking has not updated after that window, contact our client care team and we will look into it personally.
Returns & exchanges
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Refunds are issued to the original payment method within 5–7 business days of receipt. For hygiene reasons, opened cosmetics and skincare cannot be returned — unless the product arrives damaged or faulty, in which case we will make it right immediately.
To begin a return, email Habibtihc@gmail.com with your order number and reason. We will send a prepaid label where applicable.