Privacy Policy

We collect the information you share with us directly — your name, email address, shipping details, and order history — as well as limited technical data such as device type and pages visited, gathered to improve your experience.

Your information is used to process orders, provide member benefits, respond to enquiries, and, where you have opted in, to share occasional news from the house. We never sell your personal data.

We use cookies and similar technologies to remember your sign-in state, keep your bag, and understand how the site is used. You can manage cookies through your browser settings at any time.

If you choose to receive marketing messages, you may unsubscribe at any time using the link at the foot of every email. Member-only communications are always tied to your membership preferences.

Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, contact our privacy team and we will respond promptly.

We retain personal data only as long as necessary for the purposes described here, and we protect it with appropriate technical and organisational measures, including encryption in transit.