Good to Know
Frequently Asked Questions
Answers to the questions we are asked most. If yours is not here, our client care team is always glad to help.
How do I see member pricing?
Member pricing is revealed once you sign in. Click the Member icon in the top navigation, enter your name and email, and prices across the collection unlock instantly.
Are ápex products cruelty-free and vegan?
Yes. Every formula is Leaping Bunny certified cruelty-free and vegan, and is tested on human volunteers under dermatological supervision rather than on animals.
How long does shipping take?
Standard shipping arrives in 5–7 business days, express in 2–3. International orders typically arrive within 7–14 business days. Members receive complimentary standard shipping.
Can I return a product I have opened?
For hygiene reasons, opened cosmetics and skincare cannot be returned. Unopened items can be returned within 30 days. If something arrives damaged or faulty, we will always make it right.
What is your refill programme?
More than 80% of our vessels are refillable. Send back an empty with our prepaid label, and we sanitise and refill it — refills are priced 25% below new vessels.
How should I store my products?
Keep them away from direct sunlight and heat. Our olive-derived actives are best enjoyed within 12 months of opening for peak freshness and performance.